Technical Support

Authorized Service Center

At TuTratamiento.com, we offer fast and easy technical support so you don't have to worry about a thing. Getting your device repaired is easy: just send it to us, and we'll repair it using original parts and staff trained by the manufacturer.

How does it work?

Easy: Send us the equipment, we take care of the rest.
Fast: the estimated turnaround time for a repair is 4 days from the moment it leaves until it arrives back at your home.
Simple: You just pack it up, we repair and ship it.

Why choose us?

We are an Authorized Service Center in Spain, ensuring proper and safe repairs, whether your device is under warranty or out of warranty. In addition, all repairs are performed using genuine parts.

How can I tell if my computer is broken?

Check for red lights, alarm beeps, or error messages on the screen. If you notice any issues, we'll help you identify them.

What should I do if my computer breaks down?

Contact us to check the warranty and, if necessary, we will guide you on how to send it in for repair. During the repair process, we aim to offer you alternative solutions. If you purchased your equipment from TuTratamiento.com, we will provide a replacement device after verifying the fault, provided the repair exceeds the stipulated 4 days; additionally, we will try to ensure the replacement device has the same features. Repairs for equipment not purchased from TuTratamiento.com:

We repair equipment from any source.

Call us at 916 263 988 for more details.

Warranty

We honor the manufacturer's warranty, with coverage varying by device.

Inogen One Devices

G4, G5, and Rove 6: 3-year warranty (Device) and 1-year warranty (Accessories).

Philips Respironics Devices

Portable concentrators (SimplyGo and SimplyGo Mini): 2-year warranty (Device) and 90-day warranty (Accessories and Battery).
Home concentrators (EverFlo): 3-year warranty (Device) and 1-year warranty (Columns).
CPAP (SystemOne and DreamStation): 2-year warranty (Device) and 1-year warranty (Accessories).

Some maintenance tips:

Perform a full battery charge at least once a month.
Clean the filter weekly.
Avoid smoke near the equipment.
Do not cover the device (with blankets, sheets, placed inside a drawer, etc.) or leave it near a heat source (stoves, radiators, heater tables, etc.).

Still have questions? Contact us!

Phone: 916 263 988

WhatsApp: 668 101 766

Email: serviciotecnico@tutratamiento.com

Customer Service Hours:

Monday to Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 2:30 PM

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